FAQ
What is prebiotic soda? What's in Viki? How does delivery work across Italy? Answers to the most common questions about Italy's first prebiotic sparkling drink.
GENERAL
What exactly is Viki?
Viki is Italy's first prebiotic sparkling drink. Made with real ingredients, sold exclusively at drinkviki.com, and built for everyday life — morning, desk, aperitivo, evening.
What is prebiotic soda?
A sparkling drink with prebiotic fiber — the kind your gut actually recognizes. Viki uses chicory root inulin, naturally fermented, as its base. It's not a supplement and it's not a health food. It's a drink that also does something.
What's the difference between a prebiotic and a probiotic?
Probiotics are live cultures (think kefir, yogurt). Prebiotics are the fiber that feeds the good bacteria already living in your gut. Viki uses chicory root inulin — one of the most studied prebiotic fibers available.
How can I contact Viki?
Write to us at ciao@drinkviki.com. We read everything.
PRODUCT
What flavors does Viki come in?
Four: Raspberry Feast, Peach Blossom, Watermelon Mint, Citrus Grove. Each one is built around a real fruit, not a flavor extract.
What's in Viki?
Chicory root inulin, naturally fermented base, real fruit, sparkling water. That's the short version — and also the long one. If you can't pronounce it, it's not in here.
How much sugar does Viki have?
Less than regular soda. Each can has 9g of sugar, with no added sweeteners or artificial anything.
When is the best time to drink Viki?
Whenever. Morning with breakfast, afternoon at your desk, as an aperitivo alternative, quiet evening — it's designed for all of it.
Is it okay to drink more than one a day?
We designed Viki for daily drinking. One a day is the rhythm most people settle into. More is fine — it's real food, not a dose.
Does Viki contain caffeine?
No.
Can children drink Viki?
Viki is made with real, natural ingredients and contains no caffeine or artificial additives. That said, if you have specific concerns, check with your pediatrician.
Can I drink Viki while pregnant or breastfeeding?
Viki contains no caffeine or alcohol. As with any dietary change during pregnancy, we'd recommend checking with your doctor.
Is Viki organic?
We use real, natural ingredients throughout.
Does Viki contain allergens?
[Full allergen info TBC ]
ORDERING & DELIVERY
How do I order?
Only at drinkviki.com. Choose your flavors, add a box (or more) to your cart, and check out. We ship across Italy.
How much does shipping cost?
Shipping is free on your first box and on all orders above 49€. [Full shipping details TBC.]
How long does delivery take?
2-3 business days across Italy. You'll get a tracking link as soon as your order ships.
My order arrived damaged — what do I do?
Write to ciao@drinkviki.com with a photo and your order number. We'll sort it immediately.
SUBSCRIPTION
Do you offer a subscription?
Yes. Subscribe and save up to 7% on every box, delivered on your schedule.
Should I subscribe if I've never tried Viki?
We'd suggest trying a single box first. Once you know which flavors you love, subscribing makes sense.
Can I skip or pause a delivery?
Yes, anytime. No penalties, no questions.
Can I change my flavors between deliveries?
Yes. Log into your account before the next order processes and swap however you like.
How do I cancel?
Log into your account and cancel from there. Or write to us — we'll handle it same day.
PAYMENT
What payment methods do you accept?
Credit card and PayPal
How do refunds work?
If something's wrong with your order, write to ciao@drinkviki.com. We process refunds within 14 business days.
Can I gift Viki?
Yes. Gift options available at checkout.
STORAGE
Does Viki need to be refrigerated?
No. Store it somewhere cool and dry, out of direct sunlight. Once opened, drink it. it's sparkling.
What's the shelf life?
12 from production. The best-by date is printed on the bottom of every can.
